FAIR OAK FARM MAYFIELD
GUEST GUIDANCE & INFORMATION
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We want to reassure our customers that we're keeping up-to-date with advice and guidance issued by the UK government, the WHO, our local authority and other advisory bodies.
The 'We're Good To Go' consumer mark is a UK-wide industry standard for the tourism sector, including accommodation providers such as ourselves. This certification means that we've undertaken and passed a UK-wide standard assessment to demonstrate that we adhere to government and public health guidance, have carried out and regularly review a COVID-19 risk assessment and have the required processes in place to provide a safe place to stay.
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We've gone much further, including the successful implementation of intensive property and management inspections, to ensure everyone can once again enjoy a safe stay at their favourite rural retreat in Sussex countryside.
It is the responsibility of the person(s) or business agreeing to rent the property (the Tenant) to ensure all guests and visitors to the property during their rental period adhere to the guidance and information below ahead of and during their stay.
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Thank you all for your support. Please get in touch by e-mail at info@fairoakfarm.co.uk if you have any questions.
COVID SECURE PROPERTY
PRE-TRAVEL CHECKS
For the safety and well-being of all our customers, staff and suppliers, every tenant renting the property is responsible for ensuring that all guests and visitors adhere to the latest government guidance and is following pre-travel checks before travelling to the property.
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Please do not travel to or enter the property if you've had any symptoms associated with COVID-19, if you've been in contact with anyone with symptoms or travelled from a country or location listed by the government as requiring quarantine within 14 days of arrival.
Please inform us with at least 14 days notice if you or any other guests and visitors will have travelled from abroad within 14 days of your arrival date.
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It is the tenant’s responsibility to ensure that all guests and visitors to the property have adequate insurance cover in place before they travel. Please see our Terms and Conditions for further information.
We reserve the right to ask anyone not adhering to these pre-travel checks to leave the property immediately.
HEALTH & HYGIENE PROTOCOL
Arrivals are now at 4.30pm and departure at the latest by 9.30am. Late departures and early arrivals can no longer be accommodated and additional costs will be incurred. This is to ensure we have the time required to implement our cleaning schedule for the property and our equipment with full vacant possession.
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The initial meet and greet service must be with no more than two people, during which time the property will be handed over. This is expected to take 20-30 mins. No other guests are permitted access until this handover is complete. On departure all keys should be left in the doors.
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As a responsible accommodation provider we are maintaining our high standards of hygiene and cleaning schedules which include frequent hand washing and sanitising, as well as cleaning and sanitising all surfaces and equipment after each use.
We ask all of our guests and visitors to be vigilant during their stay, wiping down surfaces and keeping on top of general cleanliness in the property to help us ensure we keep the environment clean and safe for everyone, including the correct disposal of refuse.
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We provide complimentary hand soap at each kitchen sink and cloakroom. Please use it frequently. Please do not relocate or take away the bottles.
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During your stay, if practising yoga, please bring and use your own yoga mats unless arrangements have been made to use ours. Please wipe down and clean all equipment before and after use and put it back where you found it. We supply some cleansing spray. Please dispose of all wipes properly in the bin.
Our cleaning staff have been asked to wash their hands thoroughly and frequently, to scrub all food surfaces, tabletops and tableware between customers and to avoid unnecessary physical contact. We would appreciate it if our guests practised the same hygiene protocol during their stay.
INSURANCE & CANCELLATION POLICY
In the event legislation requires that we must close and we would, as before, inform all those impacted to make alternative arrangements and usually provide a credit or booking transfer.
For anything else preventing travel or a stay, our standard terms apply which is the Tenant's risk, including any travel restrictions local to you or your guests, health issues, extreme weather or any other restrictions that might prevent you from travelling or staying. It is the tenant's responsibility and decision to insure their risk.
Our terms require retreat organisers or businesses renting our property, particularly for the onward sale of spaces to their own customers, to have appropriate insurance in place. We would expect their own customers to have suitable travel insurance in place too. When letting to private individuals, such as those hiring the property for a private group gathering, we strongly advise that they and their guests have suitable travel insurance in place.
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Payment terms are advised on every invoice and in our standard communications during the booking process. A link to our terms is also provided on every page of our website. Although we have provided customers with refunds, credits and booking transfers whilst legislation required us to close, this does not set a precedent for any future bookings.
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Our terms have undergone legal review and in conjunction with our booking process they are considered fair, reasonable and transparent. With bookings often made a year or more in advance, these terms are required for the protection of all our customers, our staff and our suppliers so if you're considering a booking and not prepared to honour these terms, we'd prefer you did not book with us.
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If at any time you decide to cancel a booking, please inform us as soon as you can. Although not obligated to, it means we can try to re-let those dates for you. We will always help however we can with your subsequent insurance claim with your insurer.
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As a reminder, all payments are non-refundable, bookings are not transferable and a commitment to pay the full amount is made at the time of booking, regardless of any variation to our usual timing of payments.
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Please see our Terms and Conditions for further information.