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T E R M S   A N D   C O N D I T I O N S

 

  1. Unless otherwise arranged and agreed in writing, the self-catering holiday accommodation at Fair Oak Farm is let from 4pm on the day of arrival to 10am on the day of departure.  We reserve the right to retain security deposits in the event that properties are not vacated by 10am.

  2. No more than the stated number of persons at the time of booking your holiday are permitted to use the property.  We reserve the right to retain security deposits if additional guests and/or visitors arrive at the property without prior agreement.

  3. Weddings are not permitted at Fair Oak Farm. In accordance with the terms of our permitted use, without a licence and consent from the property owners, any formal ceremony held on our premises can be made invalid upon notification to the council.  In the event that a wedding ceremony is arranged without prior notice, we reserve the right to retain security deposits and charge additional costs.

  4. Confirmation of your booking must be in writing, preferably by e-mail, and will commit you to your booking.

  5. A reservation, once confirmed in writing, renders the person booking liable for the full payment of the quoted price.

  6. Payments are non-refundable so it is recommended that appropriate travel insurance is taken out.  Please follow the link on our website if you wish to compare and buy travel insurance.

  7. A booking is not secure until full payment plus authority for the security deposit has been received.

  8. We only accept single payments from one person per booking.  Additional fees may be charged in the event that multiple payments are made for a single booking.

  9. Reservation details including name, address and post code are to be provided at the time of booking.  We are entitled to retain these details for registration with relevant tourism improvement schemes or future marketing (which will include opt out options) but promise not to pass your details on to any third party for marketing purposes.

  10. A returnable security deposit is required at the time of booking to cover any damage or breakages.  The person making the booking and/or payment is liable for any damage to the property or its contents.

  11. In the event of a cancellation, please advise the owners with as much notice as possible so that best efforts can be made to re-let the property for you.

  12. Larger groups booking several buildings together may decide to move furniture, fixtures and fittings.  We reserve the right to retain security deposits if furniture, fixtures and fittings (including kitchen equipment, crockery, etc) is not returned to their original place.

  13. There is a strict no smoking policy inside all of the buildings.  We reserve the right to retain full security deposits if there evidence of any smoke damage.

  14. We reserve the right to retain security deposits if washing up has been left or if the rubbish has not been left out in the correct refuse bins provided.

  15. Wi-fi internet access is provided free of charge for guests but it is provided by a mobile 4G network so there is a limited daily data allowance of 0.5GB per access point.  Data use beyond this level can be extremely expensive.  Internet user access, history and usage is monitored.  Streaming media such as music or video is not permitted.  In the event of inappropriate or excessive internet use we reserve the right to retain full security deposits.

  16. Although Stable Cottage, the Barn & Cow Shed and the Grain Store can be booked together, they are often booked separately.  Each has their own private space, however, to respect the privacy and comfort of any other guests we ask that there is no excessive noise after 11pm, particularly outside, otherwise we reserve the right to retain security deposits.

  17. A barbeque, cots, high chairs and additional linen and towels for sofa beds are available on request at the time of booking for which additional charges apply.  There is no guarantee that they will be available if requested on arrival or during your stay.   

  18. The owners have the right to refuse entry to a property and cancel a booking at any time.

  19. By prior agreement only, dogs can stay in all of the buildings except the eco-lodge tree houses, although the pet owner must guarantee certain conditions are met. These include keeping your dog off beds and upholstered furniture, guaranteeing they are house-trained, keeping then on a lead and at heel within the grounds, cleaning up any mess outside and subsequently ensuring that the enjoyment of future guests is not impaired.  We reserve the right to refuse dogs in the property or retain security deposits in the event that these conditions are not met.  There is a charge of 20 per week per dog, plus an additional 50 returnable security deposit.

  20. We offer self-catering accommodation which means that we do not provide serviced accommodation.  Call-outs that are not considered an emergency or are considered over and above usual self-catering requirements will be subject to charges and we reserve the right to retain security deposits accordingly.

  21. In the event of any damage, please report it so that it can be assessed before you leave the property.  In the event that it is not assessed we reserve the right to retain full security deposits for any damage caused.

  22. Please leave the property in an orderly condition so we have ample time to clean in preparation for our next guests.

 

"...gaze upon a glorious scene... impressive considering we are an hour from London."

The Guardian

 

Fair Oak Farm 2016

terms & conditions

 

Fair Oak Farm, Witherenden Road, Mayfield, Nr. Tunbridge Wells, East Sussex UK TN20 6RS
Phone: (+44) 0 1435 884122   Fax: (+44) 0 1435 884121
E-mail: 
info@fairoakfarm.co.uk